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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shawn Broadway

July 23, 2024

1  out of  5
rating by Shawn Broadway
"We paid the ever increasing rates without question for over 10 years. We justified it by telling ourselves that if we ever had a claim, we would be able to deal with someone local and get personal service. WRONG! Minor fender bender and our "local agent" pointed us straight to the claims portal. It was total self service and a huge run around. Went into Hanners office to try and get some help, but was told that the agent had no way to contact claims dept.?? Apparently the local office is for collecting premiums only."
We responded:
"Thank you for letting us know your concerns I am very sorry you did not receive the service you expected from our office. There was definitely miscommunication. Our office can and did contact our claims department multiple times. I am certainly happy to discuss any time to explain further, "
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Renee JOHNSON

June 19, 2024

5  out of  5
rating by Renee JOHNSON
"We were referred to Scott Hanners State Farm office thru a local Mortgage Company almost 2 years ago now. Our experience with all members of his team has exceeded our expectations. We very much appreciate the team's proactive approach, specifically in communicating with us the details and specifics of our various insurance coverages, and also to be checked in with annually to see if we would like to re-evaluate any additional considerations. We are not used to this comprehensive level of service from an insurance company. We look forward to many great years of doing business with Mr. Hanners and Associates. Jim and Renee Johnson Columbia SC"
We responded:
"Jim and Renee, thank you so much for the wonderful 5 star review. We are happy that you chose us for your home insurance and we look forward helping you if you ever need us! Thanks!"
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Kyla Rhodes

May 15, 2024

5  out of  5
rating by Kyla Rhodes
"Very nice group of people!"
We responded:
"Thank you so much for the 5 star review! We really appreciate your trust to handle your insurance needs in Chapin, SC. "
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Tyler Hensley

April 12, 2024

5  out of  5
rating by Tyler Hensley
"I have dealt with Scott Hanners State Farm for years. The office staff is always friendly and willing to help if I need to add a vehicle or check policy coverage."
We responded:
"Thank you Tyler! We really appreciate the 5 star review! We are fortunate to have such great home and auto insurance customers."
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Tura Lail

January 26, 2024

5  out of  5
rating by Tura Lail
"Always so nice and helpful, love them"
We responded:
"Thank you so much for the kind words! We appreciate you taking the time to leave us a review about our customer service at Scott Hanners State Farm Insurance!"
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Jim Riddle

January 25, 2024

5  out of  5
rating by Jim Riddle
"Always great service. This is a great insurance agency. I've been a client for many years."
We responded:
"Hi Jim - Thank you so much for leaving us a great review! We appreciate your time, and we are glad to hear that you are happy with our service and we appreciate you choosing Scott Hanners State Farm for your home and auto insurance needs. Please let us know if we can help! "
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Roberto Torres

January 2, 2024

5  out of  5
rating by Roberto Torres
"We had an awesome experience with Laura Williamson, very professional and top customer service! Highly recommended."
We responded:
"Thank you so much for your kind words Rob! We are glad to hear you had a great experience obtaining your home and auto insurance with Laura - we are so lucky to have her on our team! "
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Angel Strain

December 27, 2023

5  out of  5
rating by Angel Strain
"Bethany is always knowledgeable, professional, and helpful."
We responded:
"Thank you Angel, for your review. We are very lucky to have Bethany in our office. We appreciate her hard work and also appreciate our great State Farm Insurance customers like yourself. "
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Amanda Hendrix

October 4, 2023

5  out of  5
rating by Amanda Hendrix
"Bethany and the whole team at Scott Hanners are excellent to work with. Very responsive, knowledgeable, and willing to help in any way they can. I switched to them almost 4 years ago after a referral from a family member and very glad that I did for the customer service and saved a good bit of money as well."
We responded:
"Thank you Amanda for the awesome review; we LOVE hearing that you had a wonderful customer service experience and that you saved money on your insurance when you switched to Scott Hanners State Farm! Bethany does a wonderful job and embodies the "Good Neighbor" spirit!"
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Gail Dorroh

September 25, 2023

5  out of  5
rating by Gail Dorroh
"Scott Hanners is not just an insurance agent. He is very active in the community and really gives back to the community. He even donates to non-profits for anyone getting a free quote for ins."
We responded:
"Thank you so much for your awesome review! We enjoy being "Good Neighbors" in our community, and our Quotes for Good is an easy way for us to help our local nonprofits by getting a no-obligation home and auto insurance quote. Thank you for helping us promote this program and for also being a Good Neighbor in our Chapin community! "
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Tricia Tomlin

September 13, 2023

5  out of  5
rating by Tricia Tomlin
"Prompt and great help"
We responded:
"Thank you Tricia for leaving us a great review! We appreciate our customers and we want you to contact us anytime you have questions about your home or auto or any kind of insurance needs."
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Rodney Rikard

September 8, 2023

5  out of  5
rating by Rodney Rikard
"Great customer service"
We responded:
"Thank you Rodney for leaving us a great review! We appreciate your time and we are happy to help you anytime with your home and auto insurance needs!"
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Kimberly Gilbert

September 6, 2023

5  out of  5
rating by Kimberly Gilbert
"Scott Hanners State Farm is very knowledgeable and kind! They are always looking out for the best coverage to meet your needs. Very responsive and quick turnaround time! I am a customer of six years."
We responded:
"Thank you Kimberly for leaving us a great review and telling us about your great experience with Scott Hanners State Farm Insurance customer service! "
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Pools 360

September 6, 2023

5  out of  5
rating by Pools 360
"I would absolutely recommend Scott Hanners’ State Farm. Specifically ask for Laura to help you out because she made our transition effortless!"
We responded:
"Thank you for your kind words Adam! We were so glad that we could save you some money on your renters and auto insurance!"
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Kimberly Loostrom

September 6, 2023

5  out of  5
rating by Kimberly Loostrom
"Laura is a wonderful insurance agent! She really listened to what I needed coverage on and worked diligently to ensure I received any discounts I might be eligible for. She’s kind and easy to work with. I would highly recommend contacting Laura if you’re signing up for insurance for the first time or considering switching your current coverage!!"
We responded:
"Kimberly, thank you for your kind words; we are excited to have Laura on our team, and you as a home and auto insurance customer! We appreciate your review! "
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Robert Vann

September 6, 2023

5  out of  5
rating by Robert Vann
"These people, these people are the best Bethany, Scott, Courtney gotta love them. They are SO on point thus far ever since coming to South Carolina they've been great, I truly appreciate all of you guys be blessed okay. Graphix Plus/Rob P....thanks!"
We responded:
"Thank you so much for your kind words, @Robert Vann. We are glad we have been able to assist you with your insurance needs for many years and happy you continue to have positive experiences at Scott Hanners - State Farm"
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Daniel Rendelman

September 6, 2023

5  out of  5
rating by Daniel Rendelman
"Scott and his team are caring professionals who will always strive to meet the needs of their clients. They are highly involved in the community and go above and beyond."
We responded:
"Thank you for your kind words Daniel! We enjoy helping our community and being Good Neighbors - we are all in this together. We are more than just your local insurance agent, we live here and want our Chapin community to be the best it can be!"
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rose lawerence

September 5, 2023

5  out of  5
rating by rose lawerence
"Scott Hannes & his staff are very responsive to their customers needs. It doesn't matter whether it's a large or small issue they have your back. Excellent customer service."
We responded:
"Thank you so much for your great review! Customer service is the one thing that can differentiate us from other companies - we are happy to hear that you received excellent customer service with your home and auto insurance policies! Thank you for taking the time to leave us a review!"
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Terri Jackson

September 5, 2023

5  out of  5
rating by Terri Jackson
"Was fast and valued my time, professional, and polite!"
We responded:
"Terri thank you so much for taking the time to review us! We are honored that you chose Scott Hanners State Farm for you insurance needs; your kind words mean alot! "
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עידוא רוזנברג

September 1, 2023

5  out of  5
rating by עידוא רוזנברג
"I can't say enough good things about my experience with Greg Jowers as my rental properties insurance agent. From the very beginning, Greg has exceeded my expectations in every way possible. Greg Jowers is not just an insurance agent; he is a trusted partner in safeguarding my investment properties. His knowledge of the rental property market is outstanding, and he was able to tailor an insurance plan that perfectly fits my needs. What sets Greg Jowers apart is his exceptional customer service. He is always responsive, attentive, and willing to go the extra mile to ensure my properties are adequately protected. Whether it's answering questions, making policy adjustments, or handling claims efficiently, Greg Jowers has consistently demonstrated his commitment to my peace of mind. His professionalism and attention to detail are truly commendable. He takes the time to explain complex insurance terms in a way that's easy to understand, ensuring that I make informed decisions about my coverage. In times of crisis, Greg Jowers has been an invaluable resource. He has a deep understanding of the unique challenges that property owners face, and his support during difficult situations has been invaluable. I wholeheartedly recommend Greg Jowers to any property owner in need of insurance coverage. He has made the insurance process a breeze, and I am grateful to have him as a partner in protecting my rental properties. Thank you, Greg Jowers, for your outstanding service! ⭐⭐⭐⭐⭐"
We responded:
"Thank you so much for those kind words! Greg is an awesome member of our team, and he always makes sure that our customers have the best home, auto, boat, renters Insurance and more, coverage that fits their needs. Thank you for letting us know about your great experience!"
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Mz Vee

August 17, 2023

5  out of  5
rating by Mz Vee
"I really enjoy doing business with the staff at Scott Hanners office. Any time I have questions or concerns, they are always on point with all my questions and concerns. Thanks guys for being so awesome 👌🏾 👏🏾 👍🏾"
We responded:
"Thank you so much for letting us know about your positive experiences at Scott Hanners State Farm Insurance in Chapin. We really appreciate our great customers and so glad you have been happy with our service."
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Stan Folk

August 8, 2023

5  out of  5
rating by Stan Folk
"I encountered a significant storm at our home on June 26, 2023. On the morning of June 27th, I received a call from my agent, Scott Hanners. He was calling to see if we had any damage. We did to our home, boat & car!! His office was very proactive in seeing if I needed any help. Mr Hanners assistant, Courtney, has ALWAYS been expediously helpful in matters over the years I have been insured with State Farm. I had become somewhat overwhelmed with placing three claims to the extent it took so long to get estimates in on my boat repairs, that SF actually closed out my claim due to taking so long for me to report any estimates. I told Courtney what had happened. She told me not to worry just when I got everything pertaining to the boat repairs in, to forward everything to her & she would take care of it. Six weeks later, I finally got everything I needed to report the claim! I sent everything to Courtney at 8:00 in the morning. Before noon on the very same day I received notification from SF that my claim had been received, reviewed & accepted! Furthermore, they said that a check for my claim was being mailed to me!! You can not get better service than that I have received from Scott Hanners Agency! Special thanks to Courtney for going the extra mile to see that my claim got reopened & was taken care of. I highly recommend Scott Hanners Agency!!"
We responded:
"Stan thank you so much for sharing your insurance claim with us. We hate that you experienced a loss in the storm, but we are happy to hear that your claim on your boat, home and car insurance went smoothly. Thank you for sharing your experience!"
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Rhonda Wells

April 18, 2023

5  out of  5
rating by Rhonda Wells
"Scott and his team have been handling all of our insurance needs for both my personal and business for years. We are so grateful for all of the personal attention we have received. Doing business with them has been so effortless and we have been a lot of work on them. And they were wonderful when it was time to actually file a claim. Not to sound like a commercial but having peace of mind when it comes to insurance really is priceless. I really appreciate the relationship I have with them."
We responded:
"Awww, what a great review, thank you Rhonda! We always enjoy working with you! Please let us know if you have any questions about your home or auto insurance. We appreciate you! "
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Angela Duckworth

January 20, 2023

5  out of  5
rating by Angela Duckworth
"Great customer service."
We responded:
"Thank you So much! Happy to hear this and thank you for the feedback. We are happy to help you with any questions at all that you might have about home, auto, life insurance or more. Thanks again for the great review! "
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Shelby Minges

November 2, 2022

5  out of  5
rating by Shelby Minges
"Scott and his team are so easy to work with. My husband and I recently switched State Farm offices and Scott's team made the transition super simple. They are always quick to answer our questions and are great advocates for the community. I highly recommend working with Scott!"
We responded:
"Thank you so much for the kind words Shelby! We are happy to hear that your car and auto insurance transfer went smoothly. Please let us know if you need anything!"